Privacy Policy

This Privacy Policy describes how Levels (“Company,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects Personal Data when you access or use the website, application, or services (collectively, the “Application”). This Privacy Policy applies to all Users and is incorporated by reference into our Terms and Conditions.

Levels (Types of Data Collected)

We collect Personal Data either directly from Users or automatically through use of the Application. Personal Data provided by Users may include: Name or alias Email address Country or region Payment confirmation references (no full card data) Identity verification data (where required for compliance) Communications sent to us Automatically collected data may include: IP address Device identifiers Browser type and version Operating system Usage logs and timestamps Interaction and performance metrics within the Application We do not knowingly collect sensitive personal data unless legally required.

Place of Processing

Personal Data is processed at the Company’s operating offices and by authorized service providers located in various jurisdictions. Where Personal Data is transferred internationally, we implement appropriate safeguards, including: Standard Contractual Clauses (SCCs) Adequacy decisions Equivalent legal mechanisms Users may request additional information regarding transfer safeguards.

Retention Time

Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected, including: Contractual obligations Legal and regulatory compliance Legitimate business interests Once the retention period expires, Personal Data is securely deleted or anonymized. Some data may be retained longer where required by law or for the establishment, exercise, or defense of legal claims.

Legal Basis for Processing

We process Personal Data only where one or more lawful bases apply, including: User consent Performance of a contract Compliance with legal obligations Legitimate interests (e.g., security, fraud prevention, service improvement) Where consent is required, it may be withdrawn at any time.

The Rights of Users

Where applicable under law, Users have the right to: Access their Personal Data Rectify inaccurate or incomplete data Request erasure of Personal Data Restrict processing Object to processing Data portability Withdraw consent Lodge a complaint with a data protection authority These rights may be limited where legally permitted.

Details About the Right to Object to Processing

Users may object to processing based on legitimate interests or public interest grounds. Users may object to direct marketing at any time without justification.

How to Exercise These Rights

Requests may be submitted via info@lv.ls. Requests are processed free of charge and responded to within one month, subject to identity verification and legal allowances.

Additional Information About Data Collection and Processing

Legal Action Personal Data may be used for legal purposes, including compliance with lawful requests by public authorities and protection of legal rights. Additional Information We may provide contextual privacy notices for specific services or features. System Logs and Maintenance System logs and IP addresses may be collected for security, diagnostics, and maintenance purposes.

Cookies and Tracking Technologies

The Application may use cookies or similar technologies for functionality, security, and analytics. Where required by law, Users will be provided with appropriate consent mechanisms. A separate Cookie Policy may apply.

“Do Not Track” Requests

The Application does not currently respond to “Do Not Track” browser signals. Users should review third-party service privacy policies for more information.

Information Not Contained in This Policy

Additional details regarding data processing may be requested from the Data Controller at any time using the contact details provided above.

Data Security

We implement appropriate technical and organizational measures to protect Personal Data, including: Access controls Encryption where appropriate Secure infrastructure Limited internal access No system is 100% secure; Users acknowledge inherent risks.

Children’s Privacy

The Application is not directed to individuals under the age of 18. We do not knowingly collect data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page and, where required, Users will be notified and consent re-obtained. The date of the last update will be displayed at the bottom of the document.